How can we help?
Find answers to common questions below, or email our support team directly at amer.pasanovic@eightcap.com.
Account & onboarding
Help with opening your account, verification documents, deposits and withdrawals.
Platforms
Installing and setting up MetaTrader 4, MetaTrader 5 or TradingView, and placing your first orders.
Education & signals
Accessing course material, understanding signal formats and managing trades with proper risk.
Frequently asked questions
What is an Introducing Broker?
An Introducing Broker (IB) refers clients to a regulated broker and provides additional value such as education, market analysis and personal support. Your trading account and funds are held by the broker, not by the IB.
How do I open a trading account?
Get in touch via the contact page and we'll send you the correct registration link and walk you through the sign-up and verification process step by step.
How are trading signals delivered?
Signals are shared with our client community and include the instrument, direction, entry zone, stop loss, take profit and a short explanation of the setup. Contact us for details on how to join.
Are the signals guaranteed to be profitable?
No. No trading signal or strategy can guarantee profits. Signals are educational trade ideas, not financial advice. Always use appropriate position sizing and never risk money you cannot afford to lose.
I'm a complete beginner. Is this right for me?
Yes. Our education starts from the fundamentals. We recommend practising on a demo account before trading with real money.
Which trading platforms can I use?
Depending on the account type, you can typically trade on MetaTrader 4, MetaTrader 5 or TradingView. We can help you choose and set up the right one.
How do I deposit or withdraw funds?
Deposits and withdrawals are handled securely through the broker's client portal. If you run into any issue, email us and we'll help you resolve it with the broker.
Still need help?
Email amer.pasanovic@eightcap.com or send us a message.